0
Fixed

Push messaging/background refresh does not work

Matt Curtis 2 years ago updated by robert.virkus 2 years ago 5

iOS 11.2.6, iPhone 8. Only way to refresh the messages in mail is to open the app and wait for a reload. I have push turned in in settings and allowed it.

Answer

Answer
Fixed

Great, thanks for the confirmation! Note that we have found another issue with push messages, since they seem to miss some required data so that we can load the message details on iOS. We are aware about that and research the root cause.

Started

Thanks for the feedback. We already investigate why the delivery of push notifications fails.

although I’ve updated to fix push notifications it doesn’t work. New mails only show up after manual refresh 


Have you de-installed the app first? Sorry, for technical reasons this is required this time.

couldn't remember. did it once again and now it's working. thanks!

Answer
Fixed

Great, thanks for the confirmation! Note that we have found another issue with push messages, since they seem to miss some required data so that we can load the message details on iOS. We are aware about that and research the root cause.